More services, more safety and security

Aug 2025

Ensuring peace of mind

Our new speed tracking and monitoring system is now fully deployed across the estate

Estate speed monitoring now fully operational

Our new speed tracking and monitoring system is now fully deployed across the estate, allowing us to accurately monitor the driving behaviour of both residents and visitors.

Upgrades to this system have helped us enhance overall safety on the estate. This has long been a top priority for the SCMA.

Unfortunately, we’ve had to issue more warnings and penalties than we’d like. While our goal is to ensure the safety of everyone on the estate, continued non-compliance forces us to take a firmer stance.

In the case of visitors, any individual caught exceeding the speed limit will be immediately blocked and potentially blacklisted until the fine has been paid. The resident who issued the access code will be duly informed, so that they can notify their visitor accordingly.

For residents, should the system flag ongoing speeding violations, the matter will be reviewed in line with estate protocols. That said, we currently assess each case on an individual basis, and where a genuine mistake has occurred, particularly within a specific speed range, we do consider waiving the penalty.

To reiterate, the estate speed limit has been reduced to 50km/h on the main arterial road and remains at 40km/h in residential suburbs. We urge all drivers to respect these limits, not only for their own safety but for the wellbeing of fellow residents, pedestrians, and cyclists.

Need assistance? Use the new SCMA Help Desk

There’s been great uptake of this new communication platform, and we’ve received excellent feedback regarding the Help Desk’s efficiency and response times. Thank you to all residents who’ve embraced this system. It’s helping us serve you better.

To further streamline communication and ensure every query is properly handled, we remind residents to use the Steyn City Help Desk as the central point of contact for all estate-related enquiries. Whether you’re reporting an issue such as lights out on the Promenade or looking for assistance, services, or solutions, the Steyn City Help Desk is your go-to resource. Please note that we have implemented this system to replace direct notifications to staff such as phone calls or WhatsApp messages to ensure that every query is tracked, monitored and resolved efficiently. This is especially important, as staff members who are not on site or who are on leave may not have the resources to handle the issue. It’s vital that all requests are documented via the official Help Desk platform. This process helps us maintain consistency and accountability.

To reach us, please log your request via the Steyn City App, or email [email protected].

Operating hours are:

Monday to Friday: 07h00 – 19h00
Saturday: 08h00 – 13h00
Sundays & Public Holidays: Closed

Queries submitted outside of these hours, including weekends, will be addressed the following working day.

For emergencies
Please continue to contact the Security Nerve Centre directly for all urgent or after-hours matters: 010 597 1111 or 010 597 1025

Nov 2024

Pioneering Safety and Security measures

Emergency medical response team

Recently, we proudly shed the spotlight on our dedicated medical response team and the emergency vehicle now stationed on-site. The SCMA reported an average of four medical incidents per month, all of which were attended to by our SLA Emergency Medical Services team. Several of these incidents required private medical support, while one critical situation required heli-evac support to transport the patient, ensuring prompt hospital care. We are committed to providing swift and effective medical assistance to ensure the well-being of our community.

Speeding

The SCMA encounters weekly violations of our estate speed limits by some residents and their guests. We would like to remind all residents that they are responsible for the actions of their guests and any road safety violations within the estate. Please ensure that your guests are informed of these rules when providing access codes. This will enforce the efforts of our security officers at the gatehouse, who remind delivery personnel and couriers of our road safety and speed restrictions upon entry.

Regarding speed limits, feedback from our recent resident survey showed strong support for a reduction in the overall speed limit. Effective immediately, the maximum speed limit on all dual-lane major arterial routes is now 50 kph, while single-lane roads will remain at 40 kph. To ensure compliance from both residents and visitors, we have installed speed monitoring cameras throughout the estate.

Unregistered resident casual staff members

We kindly remind all residents to ensure that their staff (including domestic workers, gardeners, and au pairs) are correctly registered and vetted on our system via our SCMA reception. The SCMA has recently had to address several unfortunate incidents involving unregistered staff being brought onto the estate by residents. Estate rules are designed to maintain a safe environment for everyone and to protect residents from the potential risks posed by unvetted workers. Please note that penalties may be imposed for violations reported by the security team to the SCMA. We appreciate your cooperation in this matter.

Vehicle Tracking

We’re excited to share that significant progress has been made in advancing our new vehicle tracking technology, and we expect operations to be fully deployed Q1 of 2025. As we venture into this innovative territory, we’re enthusiastic about the system’s potential to enhance our security operations.

NB: Please contact our security nerve centre on 010 597 1111 for direct emergency assistance or requests after hours.

Jul 2024

Safety & security is our number one priority

Safety and security is our number one priority – but did you know that we look after our community in other ways, too?

We’ve got you covered

Whether you need a paramedic or a snake catcher, we’re here to help. Our security team has all the skills required to provide a range of services to keep you safe: we’ve fire fighters, comprehensive first aid responders as well as a variety of qualified trained security guards. In addition, effective 1 July, SLA Emergency Medical Services has a permanent presence on our estate, further improving response times. We even provide air support and evacuation services for hospital, if required in an emergency.

New vehicle tracking

Please be assured that your safety remains our top priority. We are ceaseless in our efforts to explore new avenues to improve our security offering.

We’re sure you’ll agree that the number of new facilities that we will soon be launching will add a new and enhanced dimension to life at Steyn City. However, we also understand that, because many of these facilities are open to outside guests, you may have concerns around safety and security.

Rest assured that the new vehicle tracking system we mentioned in our previous newsletter is now up and running in a proof-of-concept phase, and has been integrated with our Kenai visitor management app. The system will allow us to track and trace the movement of outside guests, with cameras installed along all main arterials within the estate. We are also testing speed tracking as part of the new system. The technology has already undergone extensive testing, first in a simulated environment, followed by live testing. More information to follow in the next newsletter.

Traffic concerns around Steyn City School

Steyn City has provided thoroughfare access to a limited number of Steyn City School parents to allow them to drop-off and pick up their children. Our normal on-boarding processes and security protocols are followed in such circumstances. The access window for pick up and drop off has been limited and the terms of use do not allow such parents to make use of the broader estate facilities, such as our running paths and cycle tracks. As with all road users, we will be making use of our new camera system to identify any speedsters, and if they continue to violate the speed limits, they will be blacklisted.

Residents have also found that there is congestion around the school campus at pick up and drop off times, making it difficult for them to access their homes, particularly in The Village. We have commissioned a traffic study to gauge access to the Early Years Centre, the Preparatory School and College, and will be communicating the outcomes of this study and proposed solutions, once it has been finalised. We are considering solutions such as the addition of an entrance on Runnymead Road, if we are able to obtain the appropriate regulatory clearances, which will provide separate access to the College and alleviate congestion at the Cedar Road Gatehouse.

May 2024

More services, more safety and security

Your peace of mind is our concern, and we’re constantly working to ensure your home is a sanctuary.

More services, more safety and security

We have always believed that our outstanding safety and security measures are among the factors that set Steyn City apart. We have recently expanded on this with the addition of new key services.

Our partnership with Fidelity Secure Fire means that we now have a dedicated 24/7 Rapid Response Fidelity Secure Fire vehicle, with a fully trained fire crew who are also equipped to offer first aid. The team is also able to provide lithium gel fire extinguishers and suppression systems for home solar lithium battery protection. Fidelity Secure Fire has already responded to three incidents on the estate.

Our offering now also includes Specialised Logistics Assistance (SLA) paramedics, on standby 24/7. The team not only mans and maintains our medical room at the Lagoon over peak periods; it’s also on standby at quieter times and assists at our hosted events. This service is invaluable: SLA attends to four to six emergencies monthly, and responded to three minor medical emergencies during the summer.

Keeping abreast of changes

Furthermore, we’re constantly monitoring and looking ahead to keep up with developments in the security industry. With this commitment, we’re working diligently to install new, cutting-edge security systems. These systems will not only enhance your safety but also monitor the movement of visitors’ vehicles throughout the estate and track speeding cars to curb reckless driving. More on these security measures that are currently being tested and validated in our forthcoming newsletters.